We’ve been looking after these guys for years! They harvest colossal amounts of user data through ticket sales, merchandise purchases & newsletter sign-ups and we’re regularly required to review this data and give the users contained on it the opportunity to see what’s on the database and opt-in or out as well as choose how they’d like to be contacted in future and about what artists or venues.

Our client had a pressing and immediate need for better understanding of its customer acquisition model.

We were able to trawl and harvest data (off-site and on-site) relating to the entire sales funnel right up to conversion, providing the client with a clear picture of where business was coming from, what sales methods were most effective &, importantly, most profitable.

The Royal Albert Hall and we have worked on a number of projects over the years, and in 2017 we started brainstorming ideas for their 150th year in 2021. Anyone who has been to an event at this iconic venue will have a story to tell, often accompanied by a photograph, some video or a ticket stub. We decided to build the Royal Albert Memories site to allow people to share those stories, bringing them all together in one place rather than just siloed on the various social media platforms.

A genuinely fascinating and engaging project, this; a presentation of a database of painted works so immersive and layered as to hold our professional and personal attention pretty much solidly for the last 6 months of 2018.